Our commitment to customers
Clear information. Respectful service. A fair conversation.
At Pay It Forward Flooring, we believe buying flooring should come with clear information, respectful service, and confidence in what happens next. These commitments guide how we work with you before and after your purchase.
01 · Clarity
Clear information before you buy
We are committed to explaining product specifications, availability, pricing, and applicable order terms honestly. We will communicate known shortages or delays and clarify charges before you complete your purchase.
If a product detail or order term is unclear, please ask. We want you to understand what you are choosing.
02 · Accountability
Promises we stand behind
We will honor our agreements and explain the return terms and manufacturer warranty information applicable to your purchase.
Please review our Refund and Returns Policy and ask about anything that is unclear before ordering.
03 · Respect
A fair hearing when something goes wrong
We will listen to your concern, review the relevant information, and explain the next steps. If we cannot provide the outcome you request, we will explain why and discuss available options.
We approach these conversations professionally and in good faith.
04 · Privacy
Respect for your information
We will handle personal information as described in our Privacy Policy and respect your communication preferences.
Optional marketing choices are separate from asking us a question or requesting a quote. Contact us if you need help updating your preferences.
We are here to listen
Have a question or an order concern?
- Contact the showroom. Call (702) 361-3700, use our contact form, or visit us in person. Our main number cannot receive texts.
- Tell us what happened. For order concerns, include your receipt or order number, product details, and relevant photos. Please do not send payment card information through the contact form.
- Let us review the details. We will review the information and explain the next steps or any additional information needed.
Visit us: 4221 W. Charleston Blvd, Las Vegas, NV 89102.