At Pay It Forward Flooring, we want you to understand your return options before you purchase. Please review the terms below and contact our team with questions about your order.
Returns within 30 days
Returns must be made within 30 days of the purchase date. Products must be unopened and damage-free. Special-order returns are subject to the additional terms below.
Special orders
Special orders are subject to a 40% restocking fee. All special-order moldings are final sale and cannot be returned.
For special-order status, call (702) 218-8366.
How to arrange a return
Call or text (702) 361-3700, or contact us online, before bringing materials back so we can review your order and coordinate the return. Please have your receipt or order number, product details, and the quantity you wish to return available.
Our location is 4221 W Charleston Blvd, Las Vegas, NV 89102. Our team will confirm the return details, any applicable restocking fee, and refund arrangements when reviewing your return.
Damaged, defective, or incorrect products
Please inspect your materials before installation. If you notice damage, a possible defect, or an incorrect product, contact us promptly with your order information and photos so we can help review the issue. Avoid installing the affected materials while the issue is being reviewed.
The return conditions above do not limit rights or remedies available under applicable law.
Order pickup and storage
Orders must be picked up within 30 days of the original purchase date. Orders not picked up within that period are subject to storage fees. Contact our team if you need to discuss pickup timing.
Tile and yard pickups are by appointment only. Call (702) 218-8366 to arrange your appointment.